Terms and Conditions
Effective Date: 29 JUNE, 2026
These Terms and Conditions ("Terms") govern the delivery services provided by Imperial Jewelry ("Company," "we," "us," or "our") for all orders placed by customers ("you," "your") across Nigeria. By placing an order with us, you agree to be bound by these Terms.
1. General Delivery Policy
1.1 We are committed to ensuring that your valuable jewelry pieces are delivered with the utmost care, security, and professionalism.
1.2 All delivery services are provided by third-party logistics partners who are vetted for reliability and security. However, Imperial Jewelry retains overall responsibility for the delivery experience as outlined herein.
1.3 Delivery timelines are estimates only and are not guaranteed. We shall not be held liable for delays caused by circumstances beyond our reasonable control, including but not limited to weather, traffic, security situations, or logistics partner operational issues.
2. Free Delivery Eligibility
2.1 We offer free delivery on all orders with a total value of ₦1,000,000 or more, inclusive of any applicable taxes.
2.2 The free delivery threshold applies to the subtotal of the order after discounts and promotions, but before any additional fees (such as insurance top-ups or express handling).
2.3 Free delivery is only available for standard delivery to the zones and states listed in this policy. Express delivery or delivery to unlisted remote locations may still incur additional charges even if the order value exceeds the threshold.
3. Standard Delivery Fees
Our delivery fees are fixed for small jewelry parcels (typically 0–2 kg), reflecting the care and security required for high-value items. Please note that these are standard rates. Any specific requests for express delivery or delivery to remote locations may incur additional charges, which will be communicated to you at the time of order confirmation.
3.1 Lagos State Delivery Fees
Delivery within Lagos State is categorized by zone to reflect logistical considerations.
| Zone | Example Localities | Fixed Fee (₦) |
|---|---|---|
| Island Core | Victoria Island, Ikoyi, Lekki Phase 1 & 2, Lagos Island | 4,500 |
| Mainland Core | Ikeja, Surulere, Yaba, Magodo, Gbagada, Anthony, Oshodi | 4,500 |
| Island Extended | Ajah, Sangotedo, Ibeju-Lekki, Epe | 6,000 |
| Mainland Extended | Ikorodu, Alimosho, Festac Town, Apapa, Ojo, Agege, Abule Egba | 6,000 |
| Lagos Far West | Badagry | 7,500 |
3.2 Neighboring States Delivery Fees (from Lagos)
For states bordering Lagos, our fees are structured to ensure timely delivery.
| State | Example Cities | Fixed Fee (₦) |
|---|---|---|
| Ogun State | Abeokuta, Ota, Ijebu-Ode, Sagamu | 7,000 |
| Oyo State | Ibadan, Ogbomoso, Oyo Town | 7,000 |
| Ondo State | Akure, Owo, Ondo Town | 8,000 |
| Osun State | Osogbo, Ife, Ilesa | 8,000 |
| Ekiti State | Ado-Ekiti | 8,000 |
3.3 National Delivery Fees (Major Regional Hubs from Lagos)
We deliver to major cities across Nigeria, ensuring your Imperial Jewelry reaches you wherever you are.
| Region | Example Cities | Fixed Fee (₦) |
|---|---|---|
| North Central | Abuja (FCT), Ilorin, Minna, Jos | 9,000 |
| South South | Port Harcourt, Benin City, Warri, Calabar, Uyo | 10,000 |
| South East | Enugu, Onitsha, Owerri, Aba | 9,500 |
| North West | Kano, Kaduna, Zaria, Sokoto | 12,000 |
| North East | Maiduguri, Bauchi, Yola | 13,000 |
4. Insurance
4.1 All jewelry shipments are insured against loss, theft, or damage during transit, up to the full declared value of the item(s).
4.2 The cost of standard insurance is included in the delivery fee for all orders.
4.3 For exceptionally high-value items (defined as orders exceeding ₦5,000,000), additional insurance may be recommended. If required, we will contact you to arrange this, and any additional premium will be communicated and added to your final invoice.
4.4 In the event of a claim, you must notify us in writing within 48 hours of the scheduled delivery time if your package has not been received or appears damaged. Failure to do so may affect your ability to claim.
5. Delivery Timeframes
5.1 Estimated delivery times will be provided at the time of order confirmation.
5.2 Standard delivery times are typically:
- Lagos State: 1–3 business days
- Neighboring States: 2–4 business days
- National Hubs: 3–7 business days
5.3 Express delivery options may be available upon request for an additional fee, subject to logistics partner availability.
5.4 All timeframes are estimates and not guarantees. Imperial Jewelry shall not be liable for any consequential losses arising from delayed deliveries.
6. Packaging
6.1 All Imperial Jewelry pieces are delivered in secure, luxurious packaging to ensure their safety and enhance your unboxing experience.
6.2 Our packaging is designed to protect your jewelry from impact, moisture, and tampering during transit.
6.3 Upon delivery, you are responsible for inspecting the outer packaging for any signs of tampering or damage before accepting the package. If damage is visible, you may refuse the delivery and immediately notify us.
7. Order Confirmation and Tracking
7.1 You will receive an order confirmation via email or SMS at the time of purchase.
7.2 Once your order has been dispatched, we will send you tracking information so you can monitor the delivery status.
7.3 It is your responsibility to provide accurate and complete delivery contact details at checkout. Imperial Jewelry is not liable for failed deliveries or delays resulting from incorrect or incomplete addresses.
8. Failed Delivery and Re-delivery
8.1 If our logistics partner attempts delivery and is unable to reach you, they will make up to two (2) additional attempts over the next 48 hours.
8.2 If delivery still fails, your package will be returned to our warehouse. In such cases:
- You will be contacted to arrange re-delivery.
- A re-delivery fee equivalent to the original delivery fee will apply.
- If you choose to cancel the order after a failed delivery, a restocking fee of 10% of the order value may be deducted from your refund.
8.3 We reserve the right to charge storage fees for packages held at our warehouse beyond 7 days due to customer unavailability.
9. Remote and Unlisted Locations
9.1 Delivery fees listed in this policy apply to the locations explicitly stated.
9.2 For addresses not listed (including remote or hard-to-reach locations), additional surcharges may apply. We will notify you of any extra costs at the time of order confirmation.
9.3 You have the right to cancel your order without penalty if you do not agree to the additional delivery charges.
10. Acceptance of Terms
10.1 By placing an order with Imperial Jewelry, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.
10.2 These Terms may be updated from time to time. The latest version will always be available on our website, and the version in effect at the time of your order shall govern that transaction.
11. Contact Us
For any inquiries regarding delivery, including questions about fees, tracking, or special requests, please contact our customer service team:
- WhatsApp: +2348034318637
- Email: imperialjewelry2016@gmail.com
- Phone: +2348034318637
Our team is available from 9:00 AM to 6:00 PM (WAT), Monday through Saturday.
Your satisfaction is our priority. Thank you for choosing Imperial Jewelry.